FAQs

Product Information

Our candles and wax melts contain 100% soy wax and along with our diffusers, are made with premium fragrance oils. All products are hand poured, packaged and shipped by us.

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Use and Care

Candle

Wick trimming is essential to candle care. Failure to trim wicks may result in little to no scent distribution, wax tunneling and carbon build up. Wicks should be trimmed 1/4” before lighting each time. Allow candle to burn a minimum of 2 hours and no more than 4 hours at a time. Discontinue use when only 1/4” of wax remains in jar.

Car Fume

Unscrew wooden top, remove clear stopper, screw wooden top onto bottle. Tilt bottle until fragrance releases into center of wooden top. Hang Car Fume from rearview mirror. Tilt bottle to distribute fragrance as needed.

Reed Diffuser

Unscrew collar, remove clear stopper, screw collar onto bottle & insert reeds. Flip reeds once a week to maintain scent distribution. Keep away from hot surfaces & open flames.

Essential Oil Diffuser

Fill with water (do not exceed fill line). Add 10-15 drops of essential oil. Place spout onto reservoir then cover with ceramic top. Set diffuser to preferred preset option & enjoy!

Wax Melts

Use only in tea-light warmers or UL listed electric warmers approved for wax melts. Discontinue use if dish contains less than 1/2” of wax.

Candle Warmer & Dish

Wax melts: Add 1-3 wax cubes to dish & place onto warmer.

Candle: Remove dish from warmer & place candle directly onto black surface. Recommended usage time: no more than 3 hours

For use with candles & wax melts only

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What is the burn time on your candles?

Up to 40 hours.

The burn time is ultimately based on how you care for your candle.

Does Vanessa Chanel Candle Co. offer gift cards?

We offer $25, $50, & $100 gift cards, delivered via e-mail.

Can I place a bulk order?

Yes! If you need products for a special occasion, event or quantity needed is not available let us know!

Are your products available for wholesale?

Absolutely! We would love to do business with you.

For serious wholesale or bulk order inquiries:

info@vanessachanel.com

Please include the following details:

- Product

- Scent(s)

- Quantity

- Date (needed by)

Please note: Our products are made in small batches and are available in limited quantities at a time. Bulk and wholesale orders are made to order & could take up to 2 weeks to fulfill.

Is there a physical location for Vanessa Chanel Products?

Our products are currently available locally at Zachary Farmer's Market in Zachary, La & Pop up markets around Baton Rouge & surrounding areas. Follow us on social media for updates!

Farmers's Market & Event payment options?

We accept cash, credit card, Apple Pay, Google Pay, PayPal & Venmo at all in-person events.

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Local Pickup

Local Pickup option is available at checkout. Please specify if you would like to pick up in Zachary or Baton Rouge. You will receive a notification with pickup instructions when your order is ready.

Baton Rouge pickup: Monday- Friday

Zachary pickup: Saturday only

**You may also pickup from one of our scheduled markets/pop ups (See Shop Local page). Leave preferred pickup location in the Special Instructions box at checkout.**

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Processing & Shipping

We ship within the U.S. Only

Orders are processed & shipped Monday - Friday, Holidays excluded.

All orders placed on Friday after 2 pm (CST), will ship the next business day.

Please allow up to 3 business days for your order to be processed and shipped. Once your order has been fulfilled, you will receive a shipping confirmation with a tracking number. Tracking numbers can take up to 48 hours to update on shipping carrier website. Shipping carrier will provide estimated arrival date of your order.

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Order Cancellation

Orders cannot be cancelled after 1 hour of being placed. Please email us at support@vanessachanel.com with your order number if you would like to cancel or need to make any changes to you order.

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WICK REWARDS

Earn wicks (points) with each purchase online or in person. Redeem points for eligible amount and receive a discount on your order. Referral link is available to share with friends, you get a $10 off coupon/they get a $10 off coupon. Recipient must purchase through link to get discount.

How to Access:

Click gift box in lower left corner of the screen or click Wick Rewards on Menu. Sign up or sign in with email address. Rewards are generated through your email address so be sure to use the same email when placing orders. Select redemption amount, copy & paste code to discount code box at checkout.