Free shipping on orders $150 or more

FAQs

Product Information

Our candles and wax melts contain 100% soy wax and along with our reed diffusers, are made with premium fragrance oils. All products are hand poured, packaged and shipped by us.  

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What is the burn time on your candles?

Minimum of 36 hours.

The burn time is ultimately based on how you care for your candle. Candle must burn at least 2 hours to reach a full melt pool. Burning candle less than 2 hours may result in tunneling. Please do not allow your candle to burn more than 4 hours at a time. 

 

 

 

 

What are the candle jar lids made of?

The 10 oz jar lids are made from bamboo and 6 oz jar lids are metal.

 

When should I stop burning my candle?

Stop burning your candle once the wax content is less than 1/2 inch from the bottom of the jar.

What is a Reed Diffuser?

Reed Diffusers are a great heatless and flameless option that allow the natural airflow of a room to distribute scent. 

What are Wax Melts?

Wax Melts are a flameless alternative. They are only to be use in an electric or tealight wax melter.

 

 Does Vanessa Chanel Candle Co. offer gift cards?

We offer $25, $50, & $100 gift cards, delivered via e-mail.

 

Do you offer gift wrapping?

YES! (Please add gift option to Special Instructions at checkout)

6 oz candles & reed diffuser: wrapped in logo paper only

10 oz candles: wrapped in logo paper or gift box

Vanessa Chanel gift bag: Fits two 10 oz gift boxes.

 

Can I place a custom/bulk order?

Yes! If you need products for a special occasion, event or quantity needed is not available let us know!


Are your products available for wholesale?

Absolutely!  We would love to do business with you.

 

For serious wholesale, custom & bulk order inquiries:

info@vanessachanel.com

Please include the following details:
- Product
- Scent(s)
- Quantity
- Date (needed by)

Please note: Our products are made in small batches and are available in limited quantities at a time. Custom/bulk and wholesale orders are made to order & could take up to 2 weeks to fulfill. 

 

Is there a physical location for Vanessa Chanel Products?

Our products are currently available locally at Zachary Farmer's Market in Zachary, La & Pop up markets around Baton Rouge & surrounding areas. Follow us on social for updates!

 

Farmers's Market & Event payment options?

We accept cash, credit card, Apple Pay, Google Pay, PayPal & Venmo at all in-person events.

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Local Pickup 

Local Pickup option is available at checkout. Please specify if you would like to pick up in Zachary or Baton Rouge. You will receive a notification with pickup instructions when your order is ready. 

Baton Rouge pickup: Monday- Friday
Zachary pickup: Saturday only
 

**You may also pickup from one of our scheduled markets/pop ups  (See Shop Local page). Leave preferred pickup location in the Special Instructions box at checkout.**

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 Processing & Shipping

We ship within the U.S. Only

Orders are processed & shipped Monday - Friday, Holidays excluded.

All orders placed on Friday after 3pm (CST), will ship the next business day.

Please allow up to 2 business days for your order to be processed and shipped. Once your order has been fulfilled, you will receive a shipping confirmation with a tracking number. Tracking numbers can take up to 24 hours to update on shipping carrier website. Shipping carrier will provide estimated arrival date of your order.

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Order Cancellation

Orders cannot be cancelled after 1 hour of being placed. Please email us at support@vanessachanel.com with your order number if you would like to cancel or need to make any changes to you order. 

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